Creating customer satisfaction through localisation

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Zizzi is a Danish fashion brand aimed at plus-size customers. As part of their ambitious expansion strategy, the company wanted to roll out their webshop in five markets during over a period of two years. To help secure both profitable growth and continue to deliver a great customer experience in new countries, Zizzi teamed up with MakesYouLocal on the project.
To help execute Zizzi’s expansion plan, MakesYouLocal was responsible localising and translating the webshops, which included both the initial translation as well as the ongoing work of translating product texts, newsletter copy and other marketing content. Apart from the translation work, MakesYouLocal managed Zizzi’s customer service in 6 different countries with local customer service agents handling emails and phone calls from customers.

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Creating customer satisfaction through localisation